FAQs

1. How do I create an account on Serene Spaces Living?

Click on the top right "Create an Account" tab and register your account if you are a new user.

2. What are the benefits of creating an account?

You will be able to track the status of your orders, check your order history, receive notifications on exclusive member offers, receive updates on new arrivals and more exciting news. 

3. I forgot my password, what can I do?

If you have forgotten your password, you can request for a password reset by entering the email address you have previously registered with us by clicking the Forgot Password link. You will receive an email with a link to reset your password.

Ordering Our Products

1. How do I place an order?

Step 1: Select the product of your choice

Step 2: Click on ADD TO CART

Step 3: Click on PROCEED TO CHECKOUT

Step 4: Fill out your ADDRESS 

Step 5: Choose a payment option most convenient to you

Step 6: Confirm & place your order.

For any further questions, you can email us at info@serenespacesliving.com (For shipment related queries)

2. How can I track my order?

Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can log-in to your account and click the order history and know the order status.

3. How do I know that my order is confirmed?

You will receive a confirmation email to the registered email address once you have placed the order on our website. You can also check the order status in the "MY ACCOUNT" section once you have logged in to the website.

4. Do I need to have an account to place an order?

Yes, you will need to create an account on our website to place an order, and to make your shopping experience swift and simple.

5. How can I modify my products or address and phone number after placing an order?

Once your order has been placed, your address and phone number or product details cannot be modified by you. We encourage you to call us at (888) 414-5552 or 917-909-8857 or write to us at info@serenespacesliving.com as soon as possible for further assistance. Most of the orders will be processed and dispatched within a short window so we will do our best to accommodate your requested change. This will not be possible once the order has shipped.

6. How do I cancel my order?

Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. Please call us at (888) 414-5552 or 917-909-8857 or write to us at info@serenespacesliving.com as soon as possible for further assistance.

Returns And Refunds

1. How can I return a product?

At Serene Spaces Living, we want each purchase to bring you joy and believe in 100% customer satisfaction. If for any reason, you are not satisfied with your purchase, please submit a claim within 14 days of receiving your purchase. Your claim will be processed within 1-2 business days. Once we issue you a RAN, you may return your unused item in its original condition and packaging within 30 days of receipt.

• Unless your item was received damaged or there was some error on our part, you will be responsible for all return shipping costs.
• We are not able to issue full refunds for items damaged in return shipping or returns that are never received. Due to this, we highly recommend that you insure all return shipments and provide Serene Spaces Living with shipment tracking number.
• All non-authorized returns will be refused and sent back.
• All return authorization requests must be made within 14 days of receiving your shipment. Sale items and items marked ‘non-returnable’ are final sale and cannot be returned. You can receive a RAN number by emailing info@serenespacesliving.com. All packages returned must have the RAN number clearly written on the returned package. A copy of the return authorization form, (provided by Serene Spaces Living,) must be included in your return. Failure to include this will delay processing of your return
• You are welcome to use the shipping agent of your preference for returns. We will send you a confirmation email once your return is received and has been processed. Please allow 3-5 business days after confirmation email is sent to see credit applied back into your account.
• For wholesale orders, the return shipping fees will need to be borne by the customer.
  Additionally, a 15% restocking fee will be charged to the customer in case of "customers remorse" i.e. for returns when the product is not defective or damaged.
• Damaged Shipments- If you receive a damaged product, please email us the pictures of the damage and packing on info@serenespacesliving.com. On a case to case basis, we will either ask you to dispose the product or ship it back to us at our cost. You will receive full credit of the product and shipping (in case you have paid shipping charges). NO REPLACEMENTS WILL BE SENT OUT. If you wish to re-order the same product, you can do so by placing a fresh order.

All returns must be made to our shipping location at 2245 74th Street, North Bergen NJ, 07047. If you have any questions regarding your return, please contact us at (888) 414-5552 or 917-909-8857 or at info@serenespacesliving.com. 

2. How are refunds calculated for discounted or promotional items?

Refunds on Discounted, Promotional and BOGO Purchases

When an item is purchased as part of a Buy One, Get One (BOGO) promotion, bundle, promotional offer, coupon, discount, or other reduced-price transaction, any approved refund or partial refund will be calculated based solely on the actual net purchase price paid and allocated to the affected item after all applicable discounts and promotions have been applied.

The item’s original, regular, suggested, or non-promotional retail price will not be used to calculate a refund when the customer paid a lower amount for that item.

For example, if an item with a regular price of $120 is purchased for $80 after application of a promotion, an approved 50% partial refund will be calculated using the $80 net purchase price, resulting in a $40 refund.

For BOGO, bundle, and other multi-item promotions, discounts may be allocated among the qualifying items as reflected on the original order or transaction record. The maximum refund or credit attributable to an individual item will not exceed the net amount actually paid and allocated to that item.

Shipping charges, taxes, promotional credits, store credits, rewards, gift cards, and other adjustments are treated separately and are not included in an item’s refund value unless expressly stated otherwise.

Quality-Related Claims and Partial Refunds

All quality-related claims are subject to review and approval. The submission of a claim does not guarantee a refund, replacement, credit, or any particular percentage of reimbursement.

Where a partial refund is approved, the amount will be determined based on the circumstances of the claim, the condition of the merchandise, the applicable policy, and the actual net purchase price paid for the affected item.

Approval of a partial refund does not automatically entitle a customer to a particular percentage or to a refund calculated using an item’s regular or original retail price.

Any refund, credit, replacement, or other accommodation provided as a courtesy or one-time exception does not create an obligation to provide the same accommodation for future claims or transactions.

Misuse or Abuse of Returns, Refunds and Claims

We reserve the right, to the fullest extent permitted by applicable law, to limit or decline returns, refunds, exchanges, warranty accommodations, promotional benefits, store credits, or other discretionary remedies when we reasonably determine that our return, refund, warranty, promotional, or claims processes have been misused or abused.

Examples may include, without limitation, materially inaccurate or inconsistent claims; attempts to obtain refunds, credits, replacements, or other compensation exceeding amounts actually paid or otherwise due; attempts to obtain duplicate recovery for the same transaction or issue; repeated or excessive claims; misuse of promotional offers, discounts, rewards, or store credits; or other activity inconsistent with the purpose of these policies.

We may review a customer’s relevant purchase, return, refund, credit, payment, and claims history when determining eligibility for a refund, return, replacement, credit, warranty accommodation, or other discretionary remedy.

Misuse or abuse of these policies may also result in restrictions on future transactions in accordance with our Terms & Conditions.

Nothing in this policy limits any rights or remedies that cannot lawfully be waived under applicable law.

3. How will I get a refund for my cancelled orders and how long will this process take?

All approved refund credits will be made to the original method of payment within 7 working days once the return has been approved and received back at our warehouse. The same will reflect in your bank statement if paid online.

Shipping And Delivery

1. What is the standard order processing time?

All domestic orders are processed between 1-3 business days. You can expect the order to be delivered within 3-5 business days. For remote locations which are difficult to access, the order may take between 5-7 business days.

All international orders are processed between 1-3 business days. You can expect the order to be delivered within 7-10 business days, except for certain countries.

2. Do you ship internationally?

Yes, we do ship internationally. Go ahead and send us an email at info@serenespacesliving.com with the products you are interested in, quantity you require and your complete shipping address. We will send you a customized quote that will include product cost, shipping cost, and any applicable customs & duties. We accept most US based credit cards and Paypal payments. 

We also work with 3rd party carriers of your choice using your account number with those carriers to ship your products. We have successfully fulfilled international orders to the United Kingdom, France, Mexico, Canada, Japan, Australia, Hong Kong, the Bahamas, Jamaica and more. Get in touch with us with your requirements and we will be happy to work with you.