Shipping Information
Thank you for shopping with us at Serene Spaces Living. Shipping charges are calculated based on your orders size, weight and destination. At this time, we currently ship within the 48 contiguous United States.
Shipping time does not include the time it takes to process your order.
For all items that are free shipping, we will be using Fedex Ground Service and it will take approximately 5 to 7 business days for the products to be delivered.
If a package is found to be undeliverable, it will be sent back to us. Once we receive the returned package, a credit will be issued for products purchased. We reserve the right to refuse shipping on any order.
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Please be aware that, in accordance with our shipping policy, for purchases of $300 or more, we will be requesting your signature upon delivery. If you would like to waive the option to have a signature required, please let us know via email at (info@serenespacesliving.com) by 2:00 p.m. EST on the day the order is placed. Please note that the delivery will be at your own risk. If we do not hear back from you, we will consider that you will be available to provide a signature upon delivery.
For your reference: Fedex document that gives you various delivery options
https://www.fedex.com/en-us/delivery-options/signature-services.html
- For wholesale orders, the return shipping fees will need to be borne by the customer. Additionally, a 15% restocking fee will be charged to the customer in case of "customers remorse" ie for returns when the product is not defective or damaged.
- For Shipping to Canada: We are happy to provide shipping quotes to Canada. Please contact us at (888) 414-5552 or at info@serenespacesliving.com with your query and we will gladly give you a shipping quote. Any duties or taxes on the value of goods purchased, which may be imposed by the Canadian government, will be included in your shipping quote. We cannot provide return shipping labels for orders delivered to Canada and recommend using a local shipping carrier for any items you may want to return.
- For Shipping to Alaska, Hawaii: We are happy to provide shipping quotes to Alaska and Hawaii. Please contact us at (888) 414-5552 or at info@serenespacesliving.com with your query and we will gladly give you a shipping quote. We cannot provide return shipping labels for orders delivered to Alaska or Hawaii and recommend using a local shipping carrier for any items you may want to return.
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For international orders:
Go ahead and send us an email at info@serenespacesliving.com with the products you are interested in, quantity you require and your complete shipping address. We will send you a customized quote that will include product cost, shipping cost, and any applicable customs & duties. We accept most US based credit cards and Paypal payments.
We also work with 3rd party carriers of your choice using your account number with those carriers to ship your products. We have successfully fulfilled international orders to the United Kingdom, France, Mexico, Canada, Japan, Australia, Hong Kong, the Bahamas, Jamaica and more. Get in touch with us with your requirements and we will be happy to work with you.
