At Serene Spaces Living, we want each purchase to bring you joy and believe in 100% customer satisfaction. If for any reason, you are not satisfied with your purchase, please submit a claim within 14 days of receiving your purchase. Your claim will be processed within 1-2 business days. Once we issue you a RAN, you may return your unused item in its original condition and packaging within 30 days of receipt.
- Unless your item was received damaged or there was some error on our part, you will be responsible for all return shipping cost.
- We are not able to issue full refunds for items damaged in return shipping or returns that are never received. Due to this, we highly recommend that you insure all return shipments and provide Serene Spaces Living with shipment tracking number.
- All non-authorized returns will be refused and sent back.
- All return authorization requests must be made within 14 days of receiving your shipment. Sale items and items marked ‘non-returnable’ are final sale and cannot be returned. You can receive a RAN number by emailing firstname.lastname@example.org. All packages returned must have the RAN number clearly written on returned package. A copy of the return authorization form, (provided by Serene Spaces Living,) must be included in your return. Failure to include this will delay processing of your return
- You are welcome to use the shipping agent of your preference for returns. We will send you a confirmation email once your return is received and has been processed. Please allow 3-5 business days after confirmation email is sent to see credit applied back into your account.
- For wholesale orders, the return shipping fees will need to be borne by the customer.
Additionally, a 15% restocking fee will be charged to the customer in case of "customers remorse" ie for returns when the product is not defective or damaged.
- Damaged Shipments- If you receive a damaged product, please email us the pictures of the damage and packing on email@example.com. On a case to case basis, we will either ask you to dispose the product or ship it back to us at our cost. You will receive full credit of the product and shipping (in case you have paid shipping charges). NO REPLACEMENTS WILL BE SENT OUT. If you wish to re-order the same product, you can do so by placing a fresh order.
All returns must be made to our shipping location at 2245 74th Street, North Bergen NJ, 07047. If you have any questions regarding your return, please contact us at (888) 414-5552 or at firstname.lastname@example.org