Refund policy
At Serene Spaces Living, we want each purchase to bring you joy and believe in 100% customer satisfaction. If for any reason, you are not satisfied with your purchase, please submit a claim within 14 days of receiving your purchase. Your claim will be processed within 1-2 business days. Once we issue you a RAN, you may return your unused item in its original condition and packaging within 30 days of receipt.
- Unless your item was received damaged or there was some error on our part, you will be responsible for all return shipping cost.
- We are not able to issue full refunds for items damaged in return shipping or returns that are never received. Due to this, we highly recommend that you insure all return shipments and provide Serene Spaces Living with shipment tracking number.
- All non-authorized returns will be refused and sent back.
- All return authorization requests must be made within 14 days of receiving your shipment. Sale items and items marked ‘non-returnable’ are final sale and cannot be returned.
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Refunds on Discounted, Promotional and BOGO Purchases
When an item is purchased as part of a Buy One, Get One (BOGO) promotion, bundle, promotional offer, coupon, discount, or other reduced-price transaction, any approved refund or partial refund will be calculated based solely on the actual net purchase price paid and allocated to the affected item after all applicable discounts and promotions have been applied.
The item’s original, regular, suggested, or non-promotional retail price will not be used to calculate a refund when the customer paid a lower amount for that item.
For example, if an item with a regular price of $120 is purchased for $80 after application of a promotion, an approved 50% partial refund will be calculated using the $80 net purchase price, resulting in a $40 refund.
For BOGO, bundle, and other multi-item promotions, discounts may be allocated among the qualifying items as reflected on the original order or transaction record. The maximum refund or credit attributable to an individual item will not exceed the net amount actually paid and allocated to that item.
Shipping charges, taxes, promotional credits, store credits, rewards, gift cards, and other adjustments are treated separately and are not included in an item’s refund value unless expressly stated otherwise.
Quality-Related Claims and Partial Refunds
All quality-related claims are subject to review and approval. The submission of a claim does not guarantee a refund, replacement, credit, or any particular percentage of reimbursement.
Where a partial refund is approved, the amount will be determined based on the circumstances of the claim, the condition of the merchandise, the applicable policy, and the actual net purchase price paid for the affected item.
Approval of a partial refund does not automatically entitle a customer to a particular percentage or to a refund calculated using an item’s regular or original retail price.
Any refund, credit, replacement, or other accommodation provided as a courtesy or one-time exception does not create an obligation to provide the same accommodation for future claims or transactions.
Misuse or Abuse of Returns, Refunds and Claims
We reserve the right, to the fullest extent permitted by applicable law, to limit or decline returns, refunds, exchanges, warranty accommodations, promotional benefits, store credits, or other discretionary remedies when we reasonably determine that our return, refund, warranty, promotional, or claims processes have been misused or abused.
Examples may include, without limitation, materially inaccurate or inconsistent claims; attempts to obtain refunds, credits, replacements, or other compensation exceeding amounts actually paid or otherwise due; attempts to obtain duplicate recovery for the same transaction or issue; repeated or excessive claims; misuse of promotional offers, discounts, rewards, or store credits; or other activity inconsistent with the purpose of these policies.
We may review a customer’s relevant purchase, return, refund, credit, payment, and claims history when determining eligibility for a refund, return, replacement, credit, warranty accommodation, or other discretionary remedy.
Misuse or abuse of these policies may also result in restrictions on future transactions in accordance with our Terms & Conditions.
Nothing in this policy limits any rights or remedies that cannot lawfully be waived under applicable law.
- You can receive a RAN number by emailing info@serenespacesliving.com. All packages returned must have the RAN number clearly written on returned package. A copy of the return authorization form, (provided by Serene Spaces Living,) must be included in your return. Failure to include this will delay processing of your return
- You are welcome to use the shipping agent of your preference for returns. We will send you a confirmation email once your return is received and has been processed. Please allow 3-5 business days after confirmation email is sent to see credit applied back into your account.
- For wholesale orders, the return shipping fees will need to be borne by the customer.
Additionally, a 15% restocking fee will be charged to the customer in case of "customers remorse" ie for returns when the product is not defective or damaged. - Damaged Shipments- If you receive a damaged product, please email us the pictures of the damage and packing on info@serenespacesliving.com. On a case to case basis, we will either ask you to dispose the product or ship it back to us at our cost. You will receive full credit of the product and shipping (in case you have paid shipping charges). NO REPLACEMENTS WILL BE SENT OUT. If you wish to re-order the same product, you can do so by placing a fresh order.
All returns must be made to our shipping location at 2245 74th Street, North Bergen NJ, 07047. If you have any questions regarding your return, please contact us at (888) 414-5552 or at info@serenespacesliving.com.